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Post by account_disabled on Mar 7, 2024 4:55:09 GMT
The chatbot interacts with customers, assists with searches, and provides personalized recommendations, increasing customer satisfaction and sales. Asos - Asos has launched its fashion chatbot on Facebook Messenger, which interactively helps customers find the right products. The chatbot also offers style advice and provides customers with a personalized shopping experience by presenting the latest trends. Alibaba – Chinese online giant Alibaba uses an AI chatbot called “AliMe” to handle customer questions , complaints, and order tracking . AliMe also helps provide a more personalized shopping experience by Italy WhatsApp Number Data recommending products based on a customer's browsing and shopping history. Future Trends and Innovations As we move forward in this digital age, the role of artificial intelligence chatbots in shaping the e-commerce landscape continues to increase. One of the emerging trends is the use of voice-activated chatbots. As voice technology evolves, more consumers are expected to use their voice to shop, so it's no surprise that businesses are starting to integrate this technology into their platforms. Another innovation on the horizon is the use of Augmented Reality (AR) in chatbots. This combination allows customers to see how products will look in their environment before making a purchase. Brands like Ikea and Sephora are already leading the way in this space by offering customers a more immersive shopping experience than ever before. Finally, advances in AI technology enable chatbots to be more human in their interactions, understanding emotions and using sentiment analysis to respond to customer questions.
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